Returns & Refund Policy

By placing an order through muddypaw.shop you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to domestic Australia countries.

1. 30 DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. RETURN PROCESS

To start a return, you can contact us at info@muddypaw.shop

or call us at +61 435 116 298. If your return is accepted, we’ll send you a return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. RETURN COST

The customer is responsible for the cost of an item's return, unless there was an error on our behalf. Due to the nature of couriers, it may cost more to send an item back to us than us shipping it out to you.

4. DAMAGED, WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

To return your product, you should contact our mail.

In this case, we'll take care of shipping costs for you.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

5. EXCHANGES

We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at muddypawshopau@gmail.com or call us at +61 435 116 298 .

6. RESTOCKING FEE

We do not charge a restocking fee on returns.

7. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

8. EXCLUSIONS

Any order that is discounted, on sale, on special offer or bought with a discount cannot be refunded. We still allow for exchanges and stored credit on discounted, sale and special offer orders.

9. CANCELLATIONS 

See our shipping policy page for details.

 

Customer Support

Email: info@muddypaw.shop

Phone No :+61 435 116 298

Hours of Operation: 9am-5pm 

Address : 9 Porter Tce, Rostrevor, SA, 5073, Australia