Shipping, Return & Refund
Orders are processed within 1-3 business days. Delivery time: 2–8 business days.
Orders under 60 AUD will cost 8.90 AUD for shipping; other orders will be shipped freely.
Yes! Once shipped, you’ll receive a tracking number by email, which you can use to track your order.
Currently, we only ship within Australia. We do not offer international shipping.
We accept returns within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as sent.
Please email us at info@muddypaw.shop with the subject line “Return + Order Number” and include the reason for your return. We’ll send you a shipping label and instructions.
You can exchange items within 30 days. Contact us via email with “Exchange + Order Number” and the reason for the exchange, and we’ll send you a shipping label and process the exchange.
If your item arrives damaged, please email us at info@muddypaw.shop within 24 hours with photos of the product and packaging. We’ll cover the return shipping and send you a replacement at no extra charge.
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Customer Reviews
Based on 2 reviews
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H
Actually it was easy to put on and has a few velcro tabs which hold it securely in place. There are a few breather holes which don’t let the rain in. We have used it many times walking in heavy rain and our puppy adores riding high in the dry. Thoroughly recommend.
G
It was a little too small for the Retro Luxe pram that I purchased it for and it’s little difficult to get on.