Frequently Asked Question

1. What kinds of things does Muddy Paw Shop sell?
Muddy Paw Shop has a carefully chosen collection of pet supplies.

2. How do I make a purchase?
On Muddy Paw Shop, you can look through our collections, pick out the things you want, add them to your cart, and then check out.

3. How do I find out where my order is?
When your package is on its way, you'll get an email letting you know and giving you a tracking number. Tracking usually starts working in 24 hours. You can track your order here with either your tracking number or your email address and order number.

4. What are the rules for shipping?
Australia is where we sell our goods right now. We don't ship anywhere except Australia. We offer standard shipping in Australia through Australia Post.

6. How do I return or swap something?
You have 30 days from the arrival date to return or exchange an item. Items must be brand new and in their original box. Find out more about "How to Return an Item" by reading our Return & Refund Policy.

7. How do I get in touch with customer service?
You can reach us at +61 493 040 203 or info@muddypaw.shop. We are available to assist from 10:00 am to 5:00 pm, Monday through Friday.

8. Is the information I give you safe?
Your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with regulatory requirements.