Shipping, Return & Refund
Orders are processed within 1-3 business days. Delivery time: 2–8 business days.
Orders under 60 AUD will cost 8.90 AUD for shipping; other orders will be shipped freely.
Yes! Once shipped, you’ll receive a tracking number by email, which you can use to track your order.
Currently, we only ship within Australia. We do not offer international shipping.
We accept returns within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as sent.
Please email us at info@muddypaw.shop with the subject line “Return + Order Number” and include the reason for your return. We’ll send you a shipping label and instructions.
You can exchange items within 30 days. Contact us via email with “Exchange + Order Number” and the reason for the exchange, and we’ll send you a shipping label and process the exchange.
If your item arrives damaged, please email us at info@muddypaw.shop within 24 hours with photos of the product and packaging. We’ll cover the return shipping and send you a replacement at no extra charge.
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This is exactly what I wanted. I have 2 Shih Tzu and both of them fit together no problem. And easy control for my jogging together.
Assemble was very easy with or without video too.
C
We have 2 Jack Russell’s, one getting elderly and one with leg issues. The pram has made the world of difference. We can now go for long walks all together and will take it away with us in our caravan. Only sorry l didn’t get one earlier.
L
Top class puppy stroller
D
Gucci absolutely loves her jogger! Would buy again!
A
Stroller was easy and quick to assemble. I read the reviews for assembly and was very careful with the front wheel assembly. Nice and large enough for a frenchie. Had to purchase stroller pad to make the hard board base more comfortable for our dog