Snuggle with
Snooza
Snooza
Stylish Buddy Belts
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Oral Health
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Collection list for Dog
About Us
Pets are our top priority and always will be. Founded in 2022, we’re a proudly Australian-owned online pet store created by animal lovers who believe that pets deserve the very best in comfort, care, and play. We understand that pets aren’t just animals; they’re family. That’s why we’ve thoughtfully curated a wide range of essential products to support both dogs and cats throughout every stage of their lives.
Shipping, Return & Refund
Orders are processed within 1-3 business days. Delivery time: 2–8 business days.
Orders under 60 AUD will cost 8.90 AUD for shipping; other orders will be shipped freely.
Yes! Once shipped, you’ll receive a tracking number by email, which you can use to track your order.
Currently, we only ship within Australia. We do not offer international shipping.
We accept returns within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as sent.
Please email us at info@muddypaw.shop with the subject line “Return + Order Number” and include the reason for your return. We’ll send you a shipping label and instructions.
You can exchange items within 30 days. Contact us via email with “Exchange + Order Number” and the reason for the exchange, and we’ll send you a shipping label and process the exchange.
If your item arrives damaged, please email us at info@muddypaw.shop within 24 hours with photos of the product and packaging. We’ll cover the return shipping and send you a replacement at no extra charge.